Last updated: 28-12-2025
At WebDesignix, we aim to deliver high-quality website design, development, and digital services tailored to each client’s requirements. Please read our cancellation and refund policy carefully before placing an order.
1. Service-Based Projects (Website Design & Development)
All our services are customized and initiated only after detailed discussions and approvals.
Cancellation Policy
- Project cancellation requests must be submitted in writing via email.
- If the project is cancelled before work has started, a partial refund may be considered after deducting administrative and consultation charges.
- If the project is cancelled after work has started, no refund will be issued, as time, resources, and planning are already invested.
Refund Policy
- Payments made for website design, development, redesign, maintenance, or any custom service are non-refundable once the project has commenced.
- Refunds will not be provided for delays caused by:
- Late content delivery from the client
- Change in project scope
- Third-party services (hosting, plugins, APIs, tools)
2. Milestone & Advance Payments
- All advance or milestone payments are non-refundable.
- Once a milestone is approved and delivered, it cannot be reversed or refunded.
- Any additional work requested beyond the agreed scope will be charged separately.
3. Digital Products (Templates, Designs, Assets)
Digital products include downloadable items such as:
- Website templates
- UI/UX designs
- Graphics, banners, or other digital files
Digital Product Policy
- Due to the nature of digital products, all sales are final.
- No cancellations, returns, or refunds are allowed once the product is delivered or downloaded.
- If a file is found to be corrupted or inaccessible, we will provide a replacement file only.
4. Non-Refundable Items
Refunds will not be issued for:
- Completed or partially completed services
- Digital products once delivered
- Domain, hosting, SSL, third-party licenses, or plugin costs
- Delays caused by client-side approvals or revisions
5. Exceptional Cases
In rare cases, refunds may be considered solely at the discretion of WebDesignix if:
- The service was not delivered at all
- A technical issue occurred directly from our end
Any approved refund will be processed within 7–10 business days.
6. Contact Us
If you have any questions regarding this policy, please contact us at:
Email: info@webdesignix.com
Website: www.webdesignix.com